Fragen & Antworten
Alles, was du wissen willst
What kind of photo works best?
Daylight, eye level, a sharp face and a fairly close view. Avoid flash and heavy filters.
Can I see my portrait before ordering?
For most products, yes: upload your photo, choose a style and see your portrait in the live preview on the product page before ordering.
For custom portraits and wall calendars, we create your design after you order and email you a preview within 48 hours. We only print after you approve it.
For digital portraits, we email you a preview within 24 hours on working days. You receive the final file after approving it.
How long does delivery take?
Printing and shipping from Germany and Europe usually take 5 to 9 working days. For wall calendars, allow extra time for the preview and approval, around 2 to 3 weeks in total. For custom portraits, the 5 to 9 working days start once you approve the preview. Digital portraits need no shipping: we email you a preview within 24 hours on working days, followed by the final file after your approval.
Can I have several pets in one portrait?
Yes, even from separate photos. Please use the custom design request form.
How much does shipping cost?
Shipping within Germany is a flat 4,95 €, with free shipping on orders of 49 € or more. You can find the rates for each country in our shipping overview. The amount shown at checkout before you pay is the binding charge.
Can I return my order?
Personalised goods are excluded from the right of withdrawal, which is why you can see your portrait in the live preview before ordering. If there is a printing error or damage in transit, we will reprint it free of charge.
How much of your profit goes to animal welfare?
20% of our profit goes to animal welfare. We publish the amounts on our animal welfare page.
What products do you offer?
Wall art in ten materials (posters, canvas, framed and unframed, acrylic glass, aluminium, wood and more), acrylic stands, mugs, colour-changing mugs and travel mugs, clothing, phone cases and bags, cushions and blankets, the wall calendar 2027, digital portraits and gift vouchers. You can find the current range in the menu. Custom designs are available on request.
Sonderwunsch
Wir drucken jedes Motiv, auf Wunsch
Mehrere Tiere auf einem Bild? Regenbogenbrücke? Dein Pferd als Ritter? Schreib uns deine Idee. Wir melden uns innerhalb von 24 Stunden mit einem Vorschlag und einer kostenlosen Vorschau.
- A reply within 24 hours
Simply email your photos to kontakt@printmypet.de